Quickly addressing service complaints is your best bet for retaining customers when they’ve had a negative experience. MyBizView provides a comprehensive complaints management system to assist you in staying on top of breakdowns in service.
Complaint status can be tracked, re-assigned, updated and noted on. The system also alerts you when members fail to follow-up in a timely fashion. Customer information is a click away, including their history with you and a record to track written correspondence. Did we mention comprehensive?
"No one wants to deal with complaints, but this thing makes you want to resolve them fast!"